Information We Collect
- Support account, franchisee, approval, service-area, and contact details.
- Operational activity for customers, vendors, agents, complaints, posts, help videos, pricing, timing, catalog, and orders.
- Uploaded profile, post, proof, catalog, and operational media.
How We Use Information
We use support-franchisee information to approve local operations, assign customers, manage product orders, configure local controls, review vendors, resolve complaints, and maintain platform integrity.
Access Responsibilities
Support franchisees may see customer, vendor, agent, order, complaint, wallet, and chat information only for operating their assigned Lugal scope and must protect that information.
Deletion
Support accounts can request deletion, subject to retention required for customer support, disputes, financial records, audit, and legal obligations.
Request account deletion