Customer scope
View assigned customers, support their profiles, handle complaints, and assist through chat.
For support franchisees
Operate the local Lugal network in your area.
Support franchisees coordinate customers, vendors, delivery agents, product orders, local settings, complaints, posts, and help content.
Scope
Local area control
Orders
Oversight and pricing
Help
Customers and vendors
Support app
Built for local operations, not just dashboards.
The support app handles the active product-order network with scoped customers, vendors, agents, catalog review, timing, pricing, and chat.
Vendor management
Manage product vendors, review product suggestions, and keep master catalog data clean.
Order control
Oversee product orders, create manual orders, assign vendors or agents, and manage repricing.
Local settings
Configure pricing, order windows, packet milk options, posts, and customer help-video links.
Franchisee operation
One local team can coordinate the moving parts.
Lugal support franchisees keep the customer experience connected by operating the local supply, assignment, support, and delivery loop.
Customers
Assigned users and local help
Scope
Assigned users and local help
Vendors and agents
Local execution partners
Active
Local execution partners
Pricing and windows
Support-scoped order controls
Control
Support-scoped order controls
Operating model
Support-owned settings keep each area flexible.
Get approved
Support access is reviewed and linked to local franchise configuration.
Build supply
Add vendors, agents, product catalog entries, and local customer visibility controls.
Run orders
Manage manual product requests, assignments, repricing, cancellations, and status flow.
Support customers
Handle chat, complaints, help videos, wallet credits, and local feed posts.
Support scope
Production-active support controls for product orders.
1
Franchisee live
25+
Vendors onboarded
100+
Downloads in one franchisee
289
Orders delivered
Stats are loaded from the Lugal website data file.
Start a support franchisee enquiry
Want to operate Lugal in your local area?
Contact Lugal for support-franchisee conversations, local setup, and onboarding details.