Information We Collect
- Account details such as name, email, phone number, and profile image.
- Delivery details such as address, location, order notes, and support assignment.
- Order, wallet, reward, review, complaint, chat, and notification activity.
- Uploaded media such as profile photos, chat media, and manual-order reference images.
How We Use Information
We use customer information to create accounts, assign local support, process product orders, coordinate delivery, provide chat/support, manage wallet and rewards, prevent misuse, and improve Lugal services.
Sharing
Relevant customer order and contact details may be visible to assigned support teams, vendors, and delivery agents only for operating Lugal services. We do not sell personal information.
Location and Delivery
Location information is used for support assignment, address assistance, delivery coordination, and live order tracking when applicable.
Deletion
Customers can request permanent account deletion from the delete account page. Some records may be retained where required for fraud prevention, legal, tax, dispute, or transaction integrity reasons.
Request account deletionContact
For privacy questions, use the website contact icons or email Lugal at contact@lugal.in.